Delivery, Shipping & Returns

DELIVERY & SHIPPING POLICY

Once your order is placed, you will receive a confirmation email. As soon as your order is dispatched you will receive an email confirming that your order has been dispatched.

 

UK ORDERS

All of our products are handmade with love, for that reason we ask that you allow 5-7 working days for your order. This timeframe may vary during bank holidays and public holidays. If at all there are any changes to delivery times, we will keep you updated via email.

INTERNATIONAL ORDERS

For international orders, please allow 10-12 working days for your order. Please note that you may be required to pay any taxes or duties that may apply upon arrival in your country.

RETURN & EXCHANGE POLICY

Due to the nature of our products, we do not offer returns, exchanges or issue refunds. Our products are handmade with love in small batches to ensure the best quality for your little kurls. If you have any questions before or after you purchase, please email us at info@ellaskurls.co.uk and we will endeavour to respond as soon as possible.